Frequently Asked Questions and Privacy Notes
This page answers the questions we receive most often about consultations, scheduling, and the information you share with us. It also explains how intake data is handled. It is an informational page, not a substitute for professional advice about your individual situation.
About the consultation service
NutriKonsul coordinates online nutrition consultations with registered dietitians for households in Indonesia. Sessions are held by video call or phone at a time you select during registration. The dietitian provides nutrition education and meal planning guidance. This service does not replace care from your own health provider, and dietitians will say so directly when a question falls outside nutrition guidance.
A session usually lasts long enough to walk through what your household actually eats in a normal week, then to shape a first set of meals around it. If you are searching for konsultasi gizi online in Indonesian, the format is the same one described here: a registered dietitian, a scheduled call, and a written plan you can follow at home.
What a session sets out to do
- Explain how the meals you already cook can be balanced more evenly across a day.
- Build a menu that fits your cooking arrangements, budget and market.
- Read food labels with you, so buying decisions get easier over time.
- Point you back to your own health provider when a question sits outside nutrition.
What happens after you register
A coordinator confirms your session window within one working day, usually by WhatsApp, then sends the intake questionnaire. Your answers are shared with the dietitian assigned to you so the first session can start with substance. You may request a different dietitian at any point before the session, and you may request deletion of your intake data after your consultation is complete. Contact details for such requests are on the contact page.
Nothing is charged before a window is confirmed, and you will not be added to any mailing list by registering.
Contact the coordination team- Register Choose a session window Send your name, contact number and city with a preferred time. Registration itself takes a few minutes; you do not need to fill in the questionnaire yet.
- Confirm A coordinator confirms within one working day You receive the confirmed time, the dietitian's name, and the intake questionnaire in the same message thread. If the slot no longer suits you, say so there and it moves.
- Session Talk through a normal week of meals The dietitian reads your intake answers before the call, so the conversation starts on your household rather than on general introductions.
- Follow-up Keep the plan, or book another session Notes from the first session are kept so a later appointment does not start from zero. You decide whether you want one.
What the intake form collects and why
The form collects your name, contact number, city, and eating routine, plus the answers in the questionnaire covering meals, water, snacking, cooking arrangements, and food allergies. Each item exists to make the session more useful: meals and snacks shape the plan, allergies determine what the dietitian avoids, and location helps with market and price context.
We do not ask for financial details beyond confirming a transfer for the session, and we do not collect information we cannot explain a use for. If a question feels unclear when you reach it, leave a short note in the message field and the coordinator will clarify before your session.
- Meals and snacks
- Set what a normal plate looks like for your household.
- Water and drinks
- Show what is drunk through a day, including sweet drinks.
- Allergies
- Tell the dietitian what to leave out of every suggestion.
- Cooking arrangements
- Decide whether a plan assumes you cook, buy, or share meals.
- City
- Keeps suggestions close to what your market actually stocks and what it costs.
You fill the questionnaire once, before the first session. Later sessions reuse it, so you are not asked to repeat the same details every time you book.
Read the everyday nutrition guideHow your information is stored and shared
Intake answers are stored with your consultation record and shared only with the dietitian assigned to you and the coordinator handling your scheduling. We do not sell personal data, and we do not share it with advertisers.
Session notes are kept so follow-up consultations do not require repeating your history. You can ask for a copy of your record or for its deletion by contacting the coordination team; requests are handled within a reasonable period, and we will confirm when the action is complete.
Who sees it
The dietitian assigned to your consultation and the coordinator arranging your schedule. No other party receives your answers.
What is never done
Your answers are not sold, not handed to advertisers, and not used to build a profile for anyone outside your own sessions.
Getting a copy
Ask the coordination team and a copy of your consultation record is prepared for you.
Asking for deletion
Request deletion after your consultation is complete and we confirm once it has been carried out.
Scheduling, changes, and cancellations
You can reschedule a session by contacting the coordinator, preferably at least 24 hours before the agreed time. Cancellations with less notice may affect scheduling for other registrants, so please tell us as early as you can. If a dietitian needs to reschedule, the coordinator will offer alternative slots promptly.
There is no penalty for asking to move a session; the process is built to accommodate real weeks, and the coordinator would rather move a session than have you attend one you cannot focus on. Morning, lunchtime and after-work slots are all available during working hours, Monday to Friday, 9:00 AM – 6:00 PM.
Questions the service can and cannot answer
Dietitians can discuss everyday eating patterns, meal planning, food choices, label reading, and how to structure meals for a household. They cannot provide medical care, and questions that belong with your own health provider will be referred there. If you are unsure whether your question fits, ask the coordinator before booking; a short answer up front saves a session.
Bring these to a session
- What a normal day of meals looks like in your household.
- Which dishes you cook often and which you buy ready-made.
- Any food you avoid, and why you avoid it.
- What you want the plan to make easier by next month.
Take these elsewhere
- Anything about medicines you have been given, or changes to them.
- Unwell feelings that need to be looked at by a professional.
- Results of any test you have had done, and how to interpret them.
- Decisions about care that are outside nutrition guidance.
Cookie use on this site
This site uses cookies for basic functions such as remembering form progress and measuring which pages visitors find useful. The cookie policy page describes the categories in detail and how to control them in your browser. Using the site means you accept that these basic cookies are set; you can disable them in your browser settings, though parts of the registration form may not work as intended if you do.
Read the cookie policyShort answers
The four questions coordinators are asked most. If yours is not here, the coordination team answers by phone or WhatsApp during working hours.
+62 21 520 1234
Monday to Friday, 9:00 AM – 6:00 PM
Who can see my intake answers?
The dietitian assigned to your consultation and the coordinator handling your scheduling. No other party receives them, and they are not shared with advertisers.
Can I register for someone else, like a parent?
Yes. Enter their details in the form and note in the message field that the consultation is for them. The dietitian will expect to speak with the person who eats the meals where possible, or with you if they prefer.
What if I need to cancel?
Contact the coordinator as early as you can, ideally 24 hours ahead. Rescheduling is straightforward and there is no penalty for moving a session.
Do you keep my data after the consultation?
Records are kept so follow-up sessions do not require repeating your history. You can request deletion at any time and we will confirm when it is done.
Still unsure which question fits? The coordination team can tell you before you book, so a session is not spent working that out.
Ready when you are
Registration stays on the contact page. Nothing on this page submits anything, and your intake answers only reach the dietitian assigned to your session. Bring the questions above — a coordinator can clarify the rest before you book.
Jl. Gatot Subroto No. 52, Jakarta Selatan, 12930, Indonesia · +62 21 520 1234 · [email protected]